ZeroSecond Privacy Policy for Pakistan Players

01Introduction

ZeroSecond is an online gaming platform designed for players in Pakistan. When you use our website or mobile app — whether to play slots, place Cricket or PSL bets, try bingo, or simply browse the promotions — certain information about you is collected and processed. This Privacy Policy explains exactly what that information is, why we collect it, how we use it, and how long we keep it.

By registering a ZeroSecond account or continuing to use the platform, you confirm that you have read and understood this policy. If you disagree with how we handle data, you should not use ZeroSecond. For any questions not answered here, you can reach our support team using the contact details in Section 14.

This policy applies to all services provided under the ZeroSecond brand, including the website, mobile app, and any communications we send you by email or notification.

02Data We Collect

ZeroSecond collects personal information through several channels: what you provide directly during registration and account use, what is generated automatically when you use the platform, and in limited cases what we receive from third-party verification services.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification).
• Email address and phone number (used for account communications and security).
• Residential address (required for identity verification purposes).
• National Identity Card (CNIC) number or other government-issued ID details if verification is requested.
• Payment method details including JazzCash account number, Easypaisa number, Raast ID, bank account information, or card details as required for PKR transactions.
• Any information you voluntarily provide to support staff in the course of a query or complaint.

Information collected automatically:

• IP address and general geographic location derived from it.
• Device type, operating system, and browser version.
• Session data including login and logout timestamps, pages visited, and time spent on each section.
• Game activity records including bets placed, games played, stakes, wins, and losses.
• Transaction history including all deposits, withdrawals, and bonus activity.
• Cookies and similar tracking identifiers (see Section 08 for details).

03How We Use Your Data

The personal data ZeroSecond holds is used for a defined set of purposes. We do not use your data for anything outside this list without first updating this policy and notifying you where required.

All processing is based on one of the following grounds: performance of your account contract, our legitimate interest in operating a secure platform, compliance with applicable obligations, or your explicit consent where required (for example, for marketing emails).

04Payment Data & PKR Transactions

All financial transactions on ZeroSecond are conducted in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or a debit or credit card, the payment details you provide are processed securely.

Card numbers and mobile wallet credentials are never stored in full on ZeroSecond servers after a transaction is completed. Where tokenisation is used by the payment provider, only the token reference is retained on our side for the purpose of processing future transactions to the same method.

• JazzCash and Easypaisa transactions are handled through the respective payment gateways, which operate under their own security standards.
• Raast and bank transfer details are used solely to route your withdrawal to the correct account.
• ZeroSecond does not store your full card number, CVV, or PIN at any point.
• All payment communications between your device and ZeroSecond use encrypted connections.

05Sharing Your Data

ZeroSecond does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data sharing is limited to the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast, and other payment gateway providers receive the transaction data needed to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where ZeroSecond uses a third-party KYC service to verify your CNIC or other documents, your relevant identity data is shared with that provider for verification purposes only.
• Technology and infrastructure providers: Cloud hosting, analytics, and platform support services that help ZeroSecond operate may process limited technical data under strict contractual data protection obligations.
• Legal and compliance obligations: If required by applicable law or a legitimate authority, ZeroSecond may be required to disclose account or transaction data. We will only do so to the extent legally required and will inform you where permitted.

06Data Retention

ZeroSecond retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect operational and compliance requirements:

• Account and identity data: Retained for the lifetime of your account and for a period of five years following account closure.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction to support financial record-keeping requirements.
• Support communications: Retained for two years from the date of the last interaction unless a longer period is necessary to resolve an ongoing dispute.
• Session and activity logs: Retained for up to twelve months for security and fraud prevention purposes, then deleted or anonymised.
• Marketing preferences: Retained until you withdraw consent or close your account.

At the end of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

07Security Measures

The security of your personal and financial data is a priority for ZeroSecond. We implement technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or loss.

• Encryption in transit: All data transmitted between your device and ZeroSecond is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive data stored on our servers, including identity information and payment references, is encrypted at rest.
• Access controls: Internal access to personal data is restricted to staff members who require it for their specific role. Access logs are maintained.
• Two-factor authentication: Available on your ZeroSecond account to add a second layer of login security.
• Fraud monitoring: Automated systems monitor account and transaction activity for patterns that may indicate unauthorised access or fraudulent behaviour.
• Incident response: ZeroSecond maintains procedures for responding to data security incidents, including notification processes where required.

While ZeroSecond takes these measures seriously, no online platform can guarantee absolute security. You also play an important role by keeping your password private, logging out after each session, and reporting any suspected unauthorised account activity to support immediately.

08Cookies & Tracking Technologies

ZeroSecond uses cookies — small text files stored on your device — along with similar tracking technologies to make the platform work correctly and to understand how it is used.

Types of cookies used:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, remember your language preference, and ensure secure navigation between pages. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as game display settings and notification choices so you do not need to reset them each visit.
• Analytics cookies: Collect anonymised data about which pages and features are used most, helping ZeroSecond improve the platform experience over time. No personally identifiable information is included in analytics reports.
• Security cookies: Help detect and prevent fraudulent activity and unauthorised account access attempts.

You can manage or block cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use ZeroSecond normally. Blocking analytics cookies will not affect your access to the platform.

09Your Rights

As a ZeroSecond account holder, you have a number of rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting our support team using the details in Section 14.

• Right of access: You can request a copy of the personal data ZeroSecond holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any personal data we hold is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly through your account settings.
• Right to deletion: In certain circumstances, you may request that your personal data be deleted. This right is subject to our retention obligations — for example, transaction records required for financial compliance cannot be deleted on request.
• Right to restrict processing: You may request that we restrict how your data is used in certain situations, for example while a correction request is being assessed.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing emails), you can withdraw that consent at any time through your account notification preferences.

10Minors & Age Policy

ZeroSecond is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on ZeroSecond, please contact our support team immediately so that the account can be reviewed and closed.

Any personal data found to have been collected from a minor will be deleted without delay once we are made aware of the situation. We take underage access seriously and apply age verification checks during the registration and withdrawal process.

11Marketing Communications

ZeroSecond may send you promotional communications about new games, bonus offers, PSL betting promotions, and platform updates. These communications are only sent where you have opted in to receive them during registration or through your account notification settings.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your account settings.
• Clicking the unsubscribe link included in any marketing email we send.
• Contacting our support team and requesting removal from marketing lists.

Opting out of marketing communications does not affect service messages — we will still send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts.

12Third-Party Links

The ZeroSecond platform does not contain links to external third-party websites. In the event that any informational content references an external service — for example, a payment provider's own support page — please be aware that those sites operate under their own privacy policies and ZeroSecond has no control over or responsibility for the data practices of those third parties.

We recommend reviewing the privacy policy of any payment service you use (JazzCash, Easypaisa, your bank, etc.) to understand how they handle your data on their end.

13Policy Updates

ZeroSecond may update this Privacy Policy from time to time to reflect changes in platform features, payment methods, or operational practices. When we make material changes, the "Last Updated" date at the top of this page will be revised.

Where changes are significant, we may also notify active account holders by email or through an in-platform notification. Continued use of ZeroSecond after an updated policy is published constitutes acceptance of the revised terms.

We encourage you to check this page periodically, particularly before making a deposit or sharing any new personal information with us.

14Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, please get in touch with the ZeroSecond support team:

• Email (text only): [email protected]
• FAQ: Visit our FAQ page for answers to common account and platform questions.
• Responsible Gaming: For information about managing your gaming activity, visit the Responsible Gaming page.
• Terms: For the full platform usage rules, see our Terms and Conditions.

When submitting a data-related request, please include your registered email address and describe your request clearly so we can verify your identity and respond efficiently.